Every business relies on technology to keep its operations running smoothly, but sometimes, systems crash or human errors create roadblocks. Xvand offers help desk services in Houston, giving your employees 24/7 access to expert, human help when critical issues arise and coverage for non-critical issues Monday through Friday from 7:00 AM to 6:00 PM.
Your business relies on everything working as it should, and information technology (IT) is a major part of your daily operations and functions. With IT-managed services in Houston, Texas, you can minimize downtime and maximize efficiency.
No matter how your business or application partners try to simplify the tech and software you work with, there will always be growing pains. Software updates, new employee onboarding, and scaling can cause hiccups and disruptions, which is where professional help desk services come to the rescue.
Xvand recognizes that if companies and employees do not have access to IT support, productivity suffers. When your systems are down, employees are stuck, or your tech is not working with no help in sight, you are spending expensive labor hours just going in circles. This can lead to deadlines being pushed back and your client satisfaction declines. Can your company afford that?
With Xvand’s help desk services, you don’t need to worry. Our help desk is included with our Managed Services with no extra charges for support. We always have a real person answering the phone, which means that you won’t have to deal with monotonous phone trees or waste an hour to get an answer to what should be a quick question. We resolve 77% of our issues on the first call within just seventeen minutes because we don’t transfer your call from department to department. Our tech experts are highly trained and can walk you through the solutions you need.
‘IT service management’ (ITSM) is a general term used to encompass how IT teams manage end-to-end delivery of IT services to users. This umbrella term includes all of the processes necessary to design, deliver, and support your business’s IT services.
Unlike an IT help desk, ITSM refers to the process of overseeing all of the workplace technology. This includes device management, server security and maintenance, and managing software applications that are critical to your business’s operations.
Help desk services, however, are more specialized and focused. These services are focused on helping users navigate issues with the business’s IT, and are therefore typically front-end focused.
Without help desk services, your company operates slower, which can result in financial loss. If employees spend their time trying to resolve IT issues on their own, they can‒at best‒spend costly labor hours trying to resolve a simple issue. At worst, they may do more damage to the system, which can result in unsecured data or system downtime.
With help desk services, resolving issues is as simple as a phone call. This means your employees enjoy fast results and your operations remain streamlined.
Hiring an in-house help services desk can be expensive. In addition to interviewing, hiring, and onboarding, you need to ensure your help desk professionals have the expansive skills to address each and every varied request they’ll encounter on the job. The truth is, it’s rare to find an IT expert who knows the ins and outs of every IT issue, which is why many help desk services hire multiple experts, which can add up quickly.
What about outsourcing? Many help desk services force your employees to sit on the phone line through a tedious phone tree and go through the lowest tiers of IT support; these are the people reading off of a script before they route you to an actual expert. This cuts down on productivity and results in frustrated employees at your organization. So, what’s the solution?
Xvand is an IT company that specializes in help desk services and network management in Houston, Texas. We offer help desk services with our Managed Service, where we never charge extra for full-coverage support that is available from 7:00 AM to 6:00 PM, alongside 24/7 support for critical issues.
Want to learn more about how you can streamline your IT support services, including how to set up IT automation in Houston, Texas to streamline your company’s efficiency? Schedule a free consultation with us today!
Our clients have positive reviews of our services. Read these reviews to learn what companies love about our technology services in Houston and to see if we are a good fit for your technology management needs.
“We outsourced our IT infrastructure to Xvand more than 10 years ago. Xvand is a key business partner for us, providing reliable service and excellent support. During hurricanes, the winter storm, and the pandemic, our staff had full access to our systems even when our office was closed. The Xvand team lets us focus on what we do best, confident that our IT infrastructure and support is in good hands.”
“Xvand has been an exceptional partner for our IT requirements. Their uptime guarantee and 24/7 helpdesk support ensure our business runs smoothly. Remote access allows our team to stay connected from anywhere in the world, and we can be confident our information is secure. Xvand takes care of all our IT needs so we can focus our efforts on providing the best products and services to our customers.”
“Xvand provides our company with a true partner for our IT needs, saving us time and money. JSHG has had a business relationship with Xvand since our firm had to temporarily relocate to Houston after Hurricane Katrina in 2005. Everyone at Xvand has always been quick to help and educate along the way so that we are not only getting a problem solved, we are building a partnership.”
“Our IT is critical to our success. Xvand has been an excellent partner for us, maintaining virtually 100% uptime and providing a platform for our entire staff that eliminates the need for us to worry about upgrading software or protecting against viruses or hacks. With Xvand handling our IT, we can put all of our attention and resources on serving customers. In our competitive industry, this is a critical advantage.”
Just like you, your company technology needs a check up at least quarterly. Our IT management experts will quickly and efficiently identify any significant problems with your network and security systems—for free.
If Xvand can't fully resolve all your issues and deliver the promised services within 3 months of the complete transition, we'll refund 3 months of service costs (excluding Microsoft licensing charges and other subscriptions costs). We'll also actively assist you in transitioning to another MSP at no extra cost. The only requirement for this guarantee is your full engagement in working together to address and resolve the issues. We've got your back!
