Do you have any questions?
We hope the following FAQ’s about the Xvand solution might be helpful.
IsUtility® is a monthly fee-based service that includes servers, networking equipment, and support personnel tailored to your company's needs. We deliver the entire IT lifecycle - from procurement to management to upgrades - a complete IT solution delivered at a predictable, monthly rate.
IT is shifting. From a necessary business expense to a function that plays an integral role in the business operations. Business conditions and technology are evolving at a pace never seen before. The organizations that adapt quicker to these changes will succeed. As a high-ranking officer, you need to know that when time comes for your business to expand or merge, your technology will be a catalyst - not an impediment - to your future growth. IsUtility® allows you to seamlessly adapt to changing business conditions - without worrying about fluctuating costs or market conditions. Click here to view the business benefits
No - as long as you plan on staying in business for years to come. On the surface, the purchase price of equipment might appear more economical. "I don't pay that much for technology" is a statement we commonly hear. Then a virus strikes. Or a server goes down. As these problems become more prevalent, the costs of an in-house IT system become increasingly larger and more difficult to predict. You end up spending thousands on troubleshooting problems - and then the time comes to upgrade the entire system again. It's a vicious circle that most businesses aren't prepared for or don't care to deal with. This is why we suggest you "break free" and leave the responsibility, costs and headaches to us.
Unlikely. There is a hodgepodge of IT solutions out there - from remote-access solutions to hosting services - that when pieced together might give you the benefits of IsUtility®. But each comes with its own point of contact, bill and headaches that occur when multiple vendors point the blame at one another. It's simply not worth the cost or headaches. IsUtility® rolls all the benefits of the latest technologies into one simple IT solution, with one point of accountability - for one predictable monthly fee.
In some cases, if it "ain't broke" there's no reason to switch. Yet, as one who has already invested in an IT infrastructure you realize how much it costs to maintain and upgrade it. When new viruses or other malicious code break out, you may have to spend countless dollars more to cleanup or repel the possible infections. IsUtility® replaces these uncertainties with a flat monthly cost that you can predict and plan for
Absolutely not. Think of IsUtility® as your 24/7 on demand IT staff, dedicated to providing your company with the highest level of support. You make the decisions that affect your company and we'll conform the technology to meet your business objectives. You control the data. We manage everything for you.
In most instances, IsUtility® supports all software versions as long as the vendor still supports them. You can stay on that version of Office for as long as you feel comfortable.
The implementation process depends on your specific needs. Once you become an Xvand customer, we review your business and technology needs and coordinate an implementation date with your management personnel. Your data and applications are then migrated to our Data Center over a weekend so not to disrupt your employees or workflow. The system is tested and configured to ensure that everything is working as it should. The familiar Windows desktop and interface enable a more smooth training process for your employees, and our certified technical personnel are on-site to assist users with any questions or issues. This process can take anywhere from 3 to 8 weeks, averaging about a month
With IsUtility®, your individual business needs defines the pricing - not a vendor-imposed "package deal". Each of our clients‘ individual business process differs significantly from the next, so we‘ve tailored our pricing structure to meet your specific business objectives. Contact us to arrange a free assessment of your IT system to determine pricing
None. IsUtility® is built around a sound financial idea: a single cost per user fee that does not change. Additional services such as VOIP phones and application development are available at a nominal extra cost. Other than that, all the IT resources and support you need is included.
We recommend a minimum of two network connections, preferably from two different providers. Connection speed really depends on number of users in the particular office. In general, we recommend that our customers use fiber connection for the primary network line and a separate cable (or dark fiber) line for backup
VPNs are software solutions that enable you to create networks between computers using the Internet as the medium for transporting data. While VPNs use encryption and other security mechanisms, actual data is being transferred, making it an attractive target for hackers. VPNs also require experienced security experts to monitor and maintain all aspects of the corporate network as it is not enough to setup a firewall and forget about it. IsUtility® is inherently mobile. There is no need to set up additional solutions or security measures since all data and applications run remotely from our tier-4 Data Center. Users simply log into their personal desktop and work from anywhere in the world. IsUtility® is also inherently secure. No "live" data is sent over the Internet. Instead, IsUtility® delivers a (128-bit encrypted) snapshot of the screen to the Internet-connected computer you‘re working on and transmits your keystrokes and mouse movements back to it – making it an unworthy target for hackers.
Housing your data offsite is a legitimate concern. In fact, many of our clients have these concerns before using IsUtility®. On the surface, it is more comforting to house your data onsite where you can see and touch it. Unfortunately, many have learned the hard way that this can also be a false sense of security. You may be on top of who has physical access to your data, but how do you know if someone isn‘t hacking into your proprietary information via the Internet? Did you know that the majority of security breaches come from internal sources, such as disgruntled employees? Computer crimes account for hundreds of millions in losses each year. The numbers are astounding. IsUtility® employs the latest security tools and a proactive team of security experts whose primarily responsibility is keeping your data safe from hackers, viruses and spyware. Private and publicly-traded companies house their data in private storage areas within our Data Center with the peace of mind knowing their most valuable assets are safe with IsUtility®.
To date, IsUtility® has never experienced a network intrusion. Why? It‘s just not worth the hassle for hackers. While all your data and applications run at our tier-4 Data Center, no data is flowing over the Internet. Instead, IsUtility® sends you a snapshot of the screen to the computer you‘re working on and transmits your keystrokes and mouse movements back to it – making it an unworthy target for hackers. IsUtility® platform is setup with the top industry security solutions, multiple levels of protections and security policies. Users environment is setup to prevent malicious activity and is hardened so that it is difficult for users knowingly or unknowingly do harm. Many of our clients rely on IsUtility® to meet several industry security standards such as Sarbanes-Oxley, HIPAA and Gramm- Leach Bliley Acts.
Not at all. Even though your data and applications are not running locally, the experience is exactly the same. Since actual data is not flowing over the Internet very little bandwidth is used, ensuring optimal performance. Still have doubts? Do what our clients have done – try it out and see for yourself!
With IsUtility®, all large up-front hardware investments and subsequent support costs are eliminated. Since we’ve already invested in a Fortune 500 infrastructure we’re able to deliver all the necessary IT resources and support to your business for a flat monthly fee. Any upgrades to the system are our responsibility – not yours. So you can predict exactly what your expenses will be. Contact IsUtility® sales for a customized pricing breakdown
No. IsUtility® includes 24/7 unlimited helpdesk support. If you have a problem at any time during the day or night, simply call the helpdesk and a support technician will be ready to assist you. You receive enterprise level support without the expensive staff to hire and support. This way, you know how much you are paying for IT expenses - now and years down the road
Response times vary on the nature and complexity of your query, but most support issues are resolved within minutes right over the Internet. When you contact the IsUtility® help desk, our certified support team – with your permission - can even "shadow" your session and resolve the issue while you watch
It really depends on the size and structure of your business. In some cases, yes. However, IsUtility® will generally actually help to improve the productivity of your in-house IT personnel. We deliver them greater IT functionality and handle the routine administration, support and proactive management so they can focus on the strategic initiatives that help grow your business.
Whether you're looking to outsource or just benchmark your current onsite IT system, it's always best to approach IT from a position of knowledge. Because of this, we provide a number of informative articles to assist you.
Guidelines for Successful IT Outsourcing
Before outsourcing your IT function, educate yourself on the available options. Review this checklist to ensure your IT provider is meeting your needs.
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Eliminate the Hassles of an IT Audit
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Quick Computing Tips
These quick and easy tips cover everything from security tips and advice to remote PC support and the latest business-tested technology tools used by IsUtility® customers.
Practical technology advice for law firms
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How being green can cut IT costs
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Base Feature List
IsUtility® is a fully-managed IT outsourced solution which delivers industry-leading remote PC support and Houston computer services on a predictable monthly basis.