FAQ’s

Frequently Ask
Questions

Cost

At Xvand, we are committed to giving you the best deal possible. We tailor our service to your business so you only pay for what you need. Pricing thus varies from client to client, but you can get a free estimate now with our pricing calculator.

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There are no hidden fees. Transparency is a core principle of our pricing. Our Signature service includes everything you need with no upfront costs. Even hardware is included. You will never be surprised with unexpected bills.

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No. Our Signature service includes 24/7 unlimited helpdesk support. Our friendly helpdesk resolves 90% of tickets in less than 10 minutes. If you have a problem at any time during the day or night, simply call the helpdesk and a support technician will assist you.

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Security

Housing your data where you can see and touch it may seem comforting, but consider another question: would you rather keep your money under your mattress or in the bank?

Many have learned the hard way that having your data physically next to you will not prevent hackers from accessing it. A team of experts at a secure data center will. Xvand employs the latest security tools and a proactive team of experts to keep your data safe from hackers and malware.

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Since the company’s inception, no malware has ever gotten past Xvand’s defenses. Why? Xvand uses top industry security solutions, multiple levels of protection and security policies. Users’ environments are set up to prevent malicious activity and make it difficult for users to knowingly or unknowingly do harm. Xvand’s systems are NIST compliant. Many clients rely on Xvand to meet finance and healthcare industry security standards.

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Performance and Support

Unlikely. Other companies may offer similar services, but the simplicity, integrity and performance of Xvand’s system set it apart. Few competitors offer pricing as transparent and inclusive as ours—all essential hardware is included, so you pay nothing upfront—and our superior approach to system design prevents problems before they happen. We guarantee you 99.99% uptime or your money back.* Our friendly helpdesk resolves 90% of tickets in less than 10 minutes. And no malware has ever gotten past Xvand’s defenses. Make the switch and simplify your technology today.

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Not at all. Thanks to our powerful data center, Xvand enables even graphics-heavy applications like Adobe Creative Suite and AutoCad to run seamlessly on nearly any machine. Try it out and see for yourself!

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Our friendly helpdesk resolves 90% of tickets in less than 10 minutes. And we are available 24/7 to assist you.

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Because all your files and applications are hosted at our Tier 4 data center, our friendly helpdesk can quickly and easily assist you with most issues you encounter. All our technicians are familiar with our standardized, secure environment, allowing any of them to assist you at any time. Any issues requiring support usually happen in our virtual environment, so most can be resolved in that environment without visiting the customer or affecting your local PCs.

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Switching to Xvand

On average, implementation of the Xvand system takes about a month, although the time varies with each client’s needs. Implementation unfolds in four stages: discovery, testing, deployment and go live. Throughout the process, our staff works meticulously to provide an easy, frictionless transition. We ensure your technology is in top shape before going live and stand by your side through every step of the process.

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After you inform your current MSP of your plans to switch, we open a direct line of communication with them to facilitate the process. We do most of the work directly with them, but a small testing team from your company will also participate in the discovery and testing phases of implementation. This team will help us find new ways to meet your business’s needs and ensure that your technology is fully operational before deployment.

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Get Your Questions
Answered

If you have questions or want additional details about our Houston information technology solutions, you can reach out to our IT support team. Our IT services company would be happy to provide any information your enterprise needs.