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What is included in Managed IT Services?

What is included in Managed IT Services?

Technology plays an irreplaceable role in the world nowadays. Its effects are especially evident in the workplace, especially as people increasingly rely on hardware and software to complete tasks. 

And while it does make our lives easier, managing information technology (IT) is a big task in itself—one that many companies don’t have the time, resources, or manpower to do. This is where Houston managed IT services come in. These solutions outsource IT responsibilities to a managed service provider (MSP) like Xvand, allowing businesses to focus on more important concerns while being assured that their tech and cloud resources are taken care of efficiently.

What Are Managed IT Services?

Managed IT services are IT-related tasks outsourced to a third party. They allow companies to offload systems to experts to improve service, reduce costs, and maximize talent. These services involve ensuring the peak performance of IT systems through proactive monitoring, management, and maintenance of hardware, software, and cloud resources, along with ongoing tech support.

Who needs managed IT services? These solutions aren’t just reserved for big corporations. Even small and medium businesses (SMBs) can benefit from managed IT services, especially if they’re using multiple devices or handling a lot of data (e.g., e-commerce companies). 


What Are Managed Service Providers?

An MSP is a third party that delivers managed IT services, like Xvand. It’s the provider that assumes responsibility for providing certain IT solutions to a client, ensuring that everything functions as expected, and proactively offering support.

Managed IT services are carried out by an MSP under a service level agreement (SLA), which details the terms of the contract. In exchange, you pay a fee either on a fixed, a la carte, or subscription (per user, per device, or tiered) basis.

Solutions Offered by Managed IT Services

Managed IT services vary, with MSPs offering a different range of solutions. Here are some of the most common ones that may be included in a full-stack or comprehensive plan:

Remote Monitoring and Management

Remote monitoring and management (RMM) is the service through which an MSP continuously keeps an eye on your IT environment. Threats abound online, and hackers can attack at any moment, so your systems must always be safeguarded. 

With RMM, you can rest assured that your infrastructure is always in prime condition and that any potential issues are solved immediately should they occur.

Cloud Computing

Cloud computing refers to tasks that enable companies to allocate necessary resources to the cloud (i.e., online), either fully or partially. This is a great way to reduce hardware costs and increase accessibility among users, but it can come with some complications, especially concerning security. 

Managed IT services can help you with cloud computing, whether it’s moving things to the cloud or employing Software as a Service (SaaS) solutions.

System Optimization

Many businesses work with a lot of hardware and software systems, some of which don’t work seamlessly with one another. Managed IT services can optimize these resources to function together while making sure work is uninterrupted. They can also stay on top of solving problems, like squashing bugs and fixing errors.

Help Desk and IT Support

MSPs can provide 24/7 help desk services and IT support so that you never have to deal with issues that could hamper your business’s productivity and quality of service. As part of managed IT services, they can monitor your network and servers and apply repairs and fixes remotely.

Security and Compliance

An MSP can help you strengthen your system’s security by setting up antivirus, anti-spam, and DNS protection, on top of other services like multi-factor authentication, password management, and access controls, among others. It will help keep your data safe from cybercriminals while assisting you in complying with strict cybersecurity requirements.

Data Storage and Backup

Data is always at risk, so it must always be backed up and stored properly. Managed IT services can protect your data from disasters, whether from cyberattacks or human mistakes. They can also guide you in building a disaster recovery plan in case of an emergency so that your business can go on as usual even under dire circumstances.


Managed IT Services from Xvand

Xvand delivers some of the best managed IT services in Houston. These include private cloud solutions, cybersecurity, software development, a 24/7 help desk, and employee upskilling, among others. Get better IT systems with help from Xvand today!

Wondering how much managed IT services cost? Don’t miss our latest post!


Andrey Sherman

Andrey Sherman

Andrey Sherman serves as Xvand’s vice president of technology and is one of the company’s co-founders. He is the leading architect of the Xvand system.


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