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Why IT Support is important

Why IT Support is important


IT support has evolved from its traditional role as a back-office function to a key driver of business success. It provides a comprehensive suite of IT services and solutions, such as securing networks, maintaining a private cloud, and managing a fully-fledged IT environment.  


How to calculate IT support costs depends on the specific requirements of your business. If you are looking to outsource these services, here are a few ways Xvand (an IT support company in Houston) can help keep your business running smoothly and achieve your objectives.


Ensuring Security and Regulatory Compliance

Robust cybersecurity is paramount for all businesses, regardless of their size or industry. Consider the high-profile breaches that have occurred in recent years, with major companies like Yahoo, Equifax, and Marriott falling victim to cyberattacks. These incidents have led to substantial financial losses, reputational damage, and regulatory scrutiny.


Cyberthreats are omnipresent, and the potential harm they can cause a business in terms of data loss, service interruption, financial repercussions, and reputation damage is immense. For instance, ransomware attacks can lock companies out of their systems and data, halting operations until a ransom is paid. DDoS, ransomware, or phishing attacks can also cause serious downtime.


If your business handles sensitive customer data, you will need encryption tools. A proactive IT support team can implement comprehensive security measures, including firewalls, intrusion detection systems, and secure email gateways, as well as run routine vulnerability assessments. 


You also need regular updates and patches for your systems to seal any security loopholes that cybercriminals could exploit. Your IT team can design a response plan to minimize the impact of a breach, ensuring smooth business continuity.


Optimizing Your Private Cloud Environment

A private cloud environment is a dedicated infrastructure provided to a single organization. It allows businesses to enjoy the benefits of cloud-like scalability and flexibility while retaining control over their data. For example, consider a large hospital system dealing with sensitive patient health information subject to stringent regulations like HIPAA. 


A private cloud environment allows a hospital to store and manage this data securely, providing exclusive access to its data and full control over its infrastructure. A private cloud can be customized to comply with all necessary regulations and requirements that protect patient information.


Managing and optimizing a private cloud environment can be complex, but a dedicated IT support team can greatly simplify this process. They can customize your private cloud setup, security controls, and policies; they can also monitor the performance of your private cloud to identify and resolve any potential issues. 


Managing Your Desktop-as-a-Service

Desktop-as-a-service (DaaS) is a cloud computing offering where a third-party provider hosts the back end of a virtual desktop infrastructure. It is like having your computer on a cloud instead of physically on your desk. When you turn on your device and log in, you're accessing your desktop hosted on a remote server instead of running everything from your local machine.


The importance of DaaS has become more apparent with more people working from home and other remote locations. You can efficiently work from anywhere because your desktop is in the cloud. One significant benefit is that DaaS enables a uniform desktop experience no matter where workers are located. All employees access the same desktop environment, ensuring consistency and ease of management.


DaaS also allows businesses to quickly scale up or down, adding or removing cloud-based desktops based on their needs. This flexibility and the improved security achieved by keeping sensitive data off local machines make DaaS an increasingly popular choice for many businesses.


A competent IT team is essential to managing your DaaS solution effectively. From setting up the virtual desktops and ensuring their security to allocating resources and troubleshooting issues, IT support plays a crucial role in the smooth functioning of a DaaS environment.


Designing a Reliable Wi-Fi Network System

If a business's Wi-Fi network is unreliable, slow, or insecure, it can significantly impact productivity and customer satisfaction. Designing a complex Wi-Fi network isn't as simple as buying and plugging in a router. It requires technical expertise and a deep understanding of the business's needs.


Setting up a network requires careful planning. The design must consider factors such as the number of devices that will be connecting, the types of activities they'll be doing (like video conferencing, large file transfers, etc.), and the physical layout of the workspace. 


IT support can help you select the right equipment, plan the best layout for access points, and configure the network settings for optimal performance and security. If there are any issues or outages, they can troubleshoot and resolve these quickly to minimize any disruption to your operations.


Get the IT Support You Need

Does your business require consistent, high-performing IT support? Xvand is here to help with these questions and has a state-of-the-art infrastructure that ensures reliable remote IT services. 


Wondering what remote IT support is? We’ve got you covered–check out our latest post!


Andrey Sherman

Andrey Sherman

Andrey Sherman serves as Xvand’s vice president of technology and is one of the company’s co-founders. He is the leading architect of the Xvand system.


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