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What is IT Service Management?

What is IT Service Management?

Good IT help is expensive and difficult to find. Convincing a twenty-something IT professional that they should work at your medium-sized, regional business instead of Silicon Valley can be a hard sell. Furthermore, because of the huge benefits offered by many tech startups, even when you do find the talent you need, you may not be able to retain it. 

Headaches like this are why many businesses are turning to IT Service companies in Houston to help manage their IT needs.


IT Service Management Versus the Traditional Model

The traditional model of most small companies is to have a single IT expert on the payroll, if they have any at all. If something goes wrong, businesses with no IT staff are forced to frantically call IT shops and hope they are available to save the day. 

Sometimes referred to as ‘managed IT services,’ IT service management is similar to a subscription model. For a recurring fee, an IT service management firm will be on standby to handle a company’s IT needs. 


Everything, Anywhere, All the Time

IT service management can help manage your data, software, cybersecurity, network access, and help desk entirely remotely. Because all of the data is stored in the cloud, you’ll be able to access everything you need, no matter where you are. 

When Things Go Wrong

Most people think that those who work in IT are interchangeable, but this couldn’t be further from the truth. A web designer may churn out great webpages, but not know the first thing about cybersecurity.

Managed IT service providers maintain a diverse professional staff, with each role specializing in one area. This specialization means that there is a competent professional available for every conceivable problem. 

24/7 Availability, 9-to-5 Affordability

How is it possible for an IT service management firm to offer all this at a cost lower than the salary of a single, well-paid IT professional? Just because the service firm is there for you 24/7 doesn’t mean you need them every minute of every day. During this time, the firm can focus on other clients. 

You can think of an IT service management company as a co-op. You and the firm's other clients are sharing the cost of the combined salaries, server time, cybersecurity, and services. 


Cybersecurity Today, Tomorrow, and Everyday

Small businesses never think they’ll be the victims of a ransomware attack. Who would want to hack your medium-sized business? Unfortunately, autonomous viruses don’t care who you are, and there are active hackers who would love nothing more than to exploit your customer's sensitive information for financial gain. 

IT service management companies like Xvand have professionals who stay up-to-the-minute on the latest in cybersecurity threats and are ready to respond at a moment's notice to protect your most sensitive data. 

Curious about what an IT support specialist is? Be sure to check out our latest post!


Andrey Sherman

Andrey Sherman

Andrey Sherman serves as Xvand’s vice president of technology and is one of the company’s co-founders. He is the leading architect of the Xvand system.


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