In-House Remote PC Support vs. IsUtility®
How does our platform differ from in-house IT experts?
While today's technology advancements have helped businesses create more fluid processes, most in-house IT systems have become their own reason for being - feeding on profits and failing to make a return on investment. In addition to lacking the appropriate equipment, businesses suffer when in-house IT personnel are overwhelmed by external factors, such as:
- High turnover rates: When IT demand peaks, employee retention dwindles- leaving an in-house system disorderly and vulnerable.
- Lack of multi-level expertise: Most IT professionals are knowledgeable in one or two areas of IT expertise, leaving other areas of IT unprotected or underutilized.
- Evolving technological advancements: In-house personnel become too preoccupied with new strategic business opportunities and continually evolving security threats
Your complete Houston computer services department
Utility-based Houston computer services like IsUtility® provide the technology and IT expertise that businesses can't otherwise affordably attain. This empowers smaller organizations with Fortune 500-level IT technology and a team of certified experts - not just one individual - proficient in every area of IT expertise. Download our feature list to view our entire customer package.
|Reactive. In-house personnel typically pre- occupied with daily troubleshooting and business activities.||Proactive. Responsible for entire IT lifecycle guaranteeing 99.9% uptime. Client goals are met at our risk. Predictable monthly fee pays for all maintenance.|
|High, unpredictable. 'Volatile costs due to recurrent problems and capital outlays in IT. Plus annual salary increases for IT staff.||One predictable monthly fee. All necessary IT resources and support are delivered on a per month 'utility' basis.|
|Limited. Not 24/7. IT problems are typically put on hold after-hours or when in-house staff is preoccupied.||Unlimited 24/7 helpdesk. Staffs a team of certified experts knowledgeable in every area of IT expertise.|
|Employee turnover. When IT demand peaks, employee retention dwindles - leaving an in-house system disorderly and vulnerable. Vendor and workload decisions may not necessarily be in best interest of company.||Client's interest in mind . Delivers all hardware, backups and support and constantly upgrades and manages the system to ensure issues are resolved before they ever affect the customer.|
|Little or no redundancy for equipment or personnel. Support staff also require continuous training.||Fortune 500 level redundant infrastructure. 24/7 support team is refreshed every 8 hours|
|Risk lies with owner. Once equipment is purchased, you are committed to upgrade, secure and maintain it.||30 day month-to-month contract lets you cancel at anytime - unconditionally. Your satisfaction keeps us in business, not contracts|